Privacy Policy
My Kabbi
Last updated: [1st March 2026]
My Kabbi ("we”, "us”, or "our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the My Kabbi mobile application, website, or related services (collectively, the "Services”).
My Kabbi Ltd is founded and operated in Belfast, Northern Ireland, and we comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, international privacy regulations.
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1. Information We Collect
We may collect the following types of information:
a) Personal Information
•Full name
•Email address
•Phone number
•Account login details
•Payment-related identifiers (processed securely by third-party payment providers)
b) Ride & Booking Information
•Pickup and drop-off locations
•Trip history and timestamps
•Pre-booked and live-time ride details
•Vehicle type selected
c) Location Data
•Real-time location data while using the app
•Background location data (only where permission is granted)
d) Technical & Usage Information
•Device type, operating system, and app version
•IP address
•App usage data, logs, and diagnostics
e) Communications
•Messages sent to customer support
•Feedback, reviews, or complaints
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2. How We Use Your Information
We use your data to:
•Provide, operate, and improve our ride-hailing services
•Match passengers with drivers efficiently
•Enable pre-booking and live-time ride tracking
•Process payments and issue receipts
•Communicate important service updates
•Provide customer support
•Ensure safety, security, and fraud prevention
•Comply with legal and regulatory obligations
We do not sell your personal data.
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3. Legal Basis for Processing (UK GDPR)
We process personal data under one or more of the following lawful bases:
•Contractual necessity – to provide rides and app services
•Legitimate interests – improving services, preventing fraud
•Legal obligations – tax, licensing, and regulatory compliance
•Consent – for marketing communications or optional features
You may withdraw consent at any time where applicable.
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4. Sharing Your Information
We may share your information with:
•Drivers, solely for the purpose of completing your journey
•Payment processors (PCI-compliant third parties)
•Technology and hosting providers
•Regulatory authorities or law enforcement, where legally required
All third parties are required to protect your data and use it only for authorised purposes.
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5. International Data Transfers
While My Kabbi operates primarily in the UK, some service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent legal protections.
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6. Data Retention
We retain personal data only for as long as necessary to:
•Provide our Services
•Meet legal, accounting, and regulatory requirements
•Resolve disputes and enforce agreements
Data that is no longer required is securely deleted or anonymised.
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7. Your Data Protection Rights
Under UK GDPR, you have the right to:
•Access your personal data
•Correct inaccurate or incomplete data
•Request deletion of your data
•Restrict or object to processing
•Request data portability
•Withdraw consent at any time
To exercise your rights, contact us using the details below.
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8. Security Measures
We use appropriate technical and organisational security measures to protect your data, including encryption, access controls, and secure servers. However, no system can be guaranteed to be 100% secure.
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9. Children’s Privacy
My Kabbi services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.
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10. Marketing Communications
You may receive service-related notifications. Promotional communications will only be sent where legally permitted, and you can opt out at any time through the app or by contacting us.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website, with the updated date shown above.
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12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
My Kabbi
Belfast, Northern Ireland
Email: [hi@mykabbi.com]
Support: [hi@mykabbi.com]
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
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